Company Policy - Terms and Conditions _________________________________________________

The following policies apply to all Professional Limousine customers: This page outlines the Terms and Conditions. Please read this page carefully.

Waiting Time

Waiting time begins 15 minutes after the scheduled pick-up time . After 15 minutes, waiting time is retroactive to the scheduled . Waiting Time charges are assessed hourly.

Cancellations

All reservations must be cancelled within 72 hours of original booking unless service is less than 24 hrs. Cancellations must be made to a live operator. E-mail or voice mail cancellations are NOT valid and you may be charged.

Non-Airport Transfer Service:

Cancellations made seven days or more in advance will incur no additional fee. If a cancellation is made within 48 hours of service you will be charged 100% of original fee. Friday and Saturday jobs require a one week advance cancellation in order to avoid full charge.( Weddings and Proms require 30 days )

Point-To-Point Service:

If cancellation is made less than 24 hours in advance we will charge client 100% of original fee.

Airport Pickup and Drop-off:

If cancellation is made less than four hours in advance we will charge 100% of original fee.

We Reserve the Right

Professional Limousine reserves the right to cancel any service without refund if the chauffeur or the office feels the renting party or any one member of the renting party is endangering the rest of the said party and/or if the renting party is in possession of any illegal substances. Absolutely no Minors will be allowed to have possession of any kind of alcohol and/or illegal substances. The service can be cancelled without refund. There are no exceptions.

Other 

Professional  Limousine will not be liable for circumstances beyond its control including weather, road conditions and breakdowns. Our Company reserves the right to substitute a vehicle in the event the limousine company for reasons beyond its control is unable to perform under this agreement, its liability is limited to a full refund of money if paid by customer and shall not exceed the deposit paid. Please be aware if cancellation is made there will be no refund of deposit monies. Professional Limousine assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.

Payments

We accept cash major credit cards or checks "with proper ID," cash and corporate accounts.

No-Show

 Full fair including gratuity, will be billed if a cancellation occurs less then 4 hours before the scheduled pick up time or flight arrival. Full fare, including gratuity will be billed if the passenger fails to be at the designated driver meeting area. If you cannot locate your driver, call Professional Limousine at 888-559-7767. To avoid being charged as a No-Show, do not leave your location without communicating with Professional Limousine. No show charges may apply to any late cancellations or dismissal of vehicle. No Show Charges: Passenger will be charged the full amount for no show pick ups. If no call is made to cancel reservation and driver shows up for pick up, you will be charged for the full fare if you do not arrive. Professional Limousine is not responsible for service delayed or not rendered due to weather or other circumstances beyond its control. Professional Limousine does not guarantee vehicle availability or price for reservation changes.

Airport

Professional Limousine provides 30 minutes (45 minutes for Intl. Arrivals requiring customs clearance) of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not meet your Chauffeur or call us within 30 minutes (45 minutes for Intl. Arrivals) of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation. Be Sure To Call !!!

Some Q & A

 Q:  If, I place a reservation for a set amount of hours, but after pick-up I realize I require less time; will I be charged for the full  hours that I rented ?

 A: Yes, Hourly orders are billed the number of hours you ordered the vehicle for.
 

Q: I want to cancel my service (non-airport) the same day I am to be picked up, will I be charged?

A: Yes, If you book a limo service and decide to cancel on the day of the service (non-airport).. you will be charged a full rate.