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Company Policy - Terms and Conditions
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The following policies apply to
all Professional Limousine customers: This page outlines the
Terms and Conditions. Please read this page carefully.
Deposits
ANY DEPOSITS (cash, checks or credit card authorization) will be
non-refundable for any reasons, if a cancellation occurs from
renter's side.
Waiting Time
(Point to point transfers):
Waiting time begins 15 minutes after the scheduled pick-up time . After 15 minutes, waiting time is retroactive to the scheduled . Waiting Time charges are assessed hourly.
Cancellations
Cancellations must be made to a live operator. E-mail or voice mail cancellations are
NOT valid and you may be charged.
When you cancel a reservation please make sure that you receive
an email cancellation notice which will show your cancellation
number, time you cancelled and date. This will assured you that
your cancellation was accepted as per our cancellation policy
and you will not be charge in FULL PRICE AS CONTRACTED.
Non-Airport Transfer Service:
Cancellations made seven days or more in advance will incur no
additional fee. If a cancellation is made within 48 hours of
service you will be charged 100% of original fee. Friday and
Saturday jobs require a one week advance cancellation in order
to avoid full charge.( Weddings and Proms require 30 days )
Point-To-Point Service:
If cancellation is made less than 24 hours in advance we will
charge client 100% of original fee.
Airport Pickup and Drop-off / Hourly service:
If cancellation is made less than six hours in advance we will
charge 100% of original fee.
We Reserve the Right
Professional Limousine reserves the right to cancel any service without refund if the chauffeur or the office feels the renting party or any one member of the renting party is endangering the rest of the said party and/or if the renting party is in possession of any illegal substances. Absolutely no Minors will be allowed to have possession of any kind of alcohol and/or illegal substances. The service can be cancelled without refund. There are no exceptions.
Payments
We accept cash major credit cards or checks "with proper ID,"
The credit card provided at the time of booking will be charged
unless other arrangements are made, approved and documented by both parties.
Paying with Cash
At the time of booking this must be made clear and documented in
the reservation that you receive, that on the day of service you
would like to pay the balance in cash. All transactions are
billed to the credit card provided unless it is clearly stated
on the reservation that cash on the day of service is expected.
This MUST be in writing or the credit card provided will be
charged.
No-Show
Full fair including gratuity, will be billed if a cancellation occurs less then
6 hours before the scheduled pick up time or flight arrival. Full fare, including gratuity will be billed if the passenger fails to be at the designated driver meeting area. If you cannot locate your driver, call Professional Limousine at 888-559-7767. To avoid being charged as a No-Show, do not leave your location without communicating with Professional Limousine. No show charges may apply to any late cancellations or dismissal of vehicle. No Show Charges: Passenger will be charged the full amount for no show pick ups. If no call is made to cancel reservation,
confirmed by or office, and driver shows up for pick up, you will be charged for the full fare if you do not arrive. Professional Limousine is not responsible for service delayed or not rendered due to weather or other circumstances beyond its control. Professional Limousine does not guarantee vehicle availability or price for reservation changes.
Airport
Professional Limousine provides 30 minutes (45 minutes for Intl. Arrivals requiring customs clearance) of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not meet your Chauffeur or call us within 30 minutes (45 minutes for Intl. Arrivals) of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation. Be Sure To Call !!!
Reservation changes
Professional Limousine does not guarantee vehicle
availability or pricing for reservation changes.
Smoking
There
is no smoking in any vehicle. Any passenger found smoking in the
vehicle will be asked to extinguish the cigar/cigarette, and
Customer will be subject to a $100 charge for each incident. In
the event of any physical damage to the limousine caused by
Customer or any passenger, there will be a minimum additional
charge of $300.00 for the repair.
VIP Line Privileges
VIP Line Privileges allow the clients of to skip the regular
line of entry into any Nightclub or Venue that has your name on
the guest list under Professional Limousine at the door. VIP
line privileges are based upon availability. When a venue is
SOLD OUT or at club capacity, Professional Limousine is in no
way responsible for your groups RSVP. To confirm a time that
guarantees you admission and that the venue will not be sold
out, please see your VIP liaison. Professional Limousine only
warrants that we will give your group VIP line privileges by
adding your groups limousine reservation name to the venues
guest list within 24 hours of booking your limousine
reservation. For last minute limousine reservations please see
your VIP contact concerns. After we have recorded your name on
the venues guest list It is then your responsibility to confirm
with the venue that your reservation name is on the guest list.
If, after you confirm your name on the guest list, for some
reason, your name is taken off the guest list, Professional
Limousine is not responsible for your VIP admission. Only the
venue should and will be responsible for their actions.
VIP Admission
VIP admission at many clubs means FREE ADMISSION. At many it
also means REDUCED COVER, saving you a minimum of $5.00 - $15.00
per person. To confirm what clubs offer FREE ADMISSION and what
clubs offer REDUCED ADMISSION please see your VIP liaison.
Please note that VIP List at nightclubs may close down anytime
from 10PM to midnight. Professional Limousine in no way assumes
any liability at all for the admission of any person.
Professional Limousine only warrants that we will give your
group VIP admission by adding your groups limousine reservation
name to the venues guest list within 24 hours of booking your
limousine reservation. For last minute limousine reservations
please see your VIP liaison for concerns. After we have recorded
your name on the venues guest list it is then your
responsibility to confirm with the venue that your reservation
name is on the guest list. If, after you confirm your name on
the guest list, for some reason, your name is taken off the
guest list, Professional limousine in no way will be responsible
for your VIP admission. Only the venue should and therefore will
be responsible for their actions.
VENUE
If a Venue decides to change performers, DJ's or any other
advertised guest, Professional Limousine is not responsible.
Electronic Communications
When you visit www.professionallimos.com or send e-mails to us,
you are communicating with us electronically. You consent to
receive communications from us electronically. We will
communicate with you by e-mail or by posting notices on this
site. You agree that all agreements, notices, disclosures and
other communications that we provide to you electronically
satisfy any legal requirement that such communications be in
writing.
Other
Professional Limousine will not be liable for circumstances beyond its control including weather, road conditions and breakdowns. Our Company reserves the right to substitute a vehicle in the event the limousine company for reasons beyond its control is unable to perform under this agreement, its liability is limited to
making up lost time at a mutually agreed date, and shall not exceed
that or of the deposit paid. Please be aware if cancellation is made there will be
no refund of deposit monies. Professional Limousine assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.
Be sure to ask if there are any items prohibited from being
brought in to the vehicles, this is your responsibility.
While every effort is made to ensure specified times are met, if
the limousine is late in excess of 30 minutes due to unforeseen
traffic, uncontrollable weather conditions, or other
circumstances beyond our control, the customer has the option to
cancel the service and receive a full refund on the unused
portion of the trip. However, if the clients chooses to still
take the service, then no compensation may be claimed.
Professional Limousine & Transportation LLC. will not be held responsible for any injuries caused by alcohol consumption, intoxication or failure to wear a seatbelt.
Charge
Backs
Customer understands that
Company does not tolerate fraudulent charge backs or frivolous
disputes/claims and will proceed to collect by any means
necessary.
Customer is responsible for charge back fees consisting of
attorney's fees, fees for collection agencies or third party
intervention if client fraudulently charges back or does not pay
monies owed. If Customer charges back fraudulently, client will
owe charge back fees plus amount owed. Company will report any
outstanding balances to the three major credit bureaus (Equifax,
Experian, Trans Union.) as a delinquent collection account. If a
charge back is attempted to recover a deposit that was lost, all
the above will apply.
Some Q & A
Q:
If, I place a reservation for a set amount of hours, but after pick-up I realize I require less time; will I be charged for the full hours
that I rented ?
A: Yes, Hourly orders are billed the number of hours you ordered the vehicle for.
Q: I want to cancel my service (non-airport) the same day
I am to be picked up, will I be charged?
A: Yes, If you book a limo service and decide to cancel on
the day of the service (non-airport)... you will be charged a
full rate.
Q: My credit card was charged but I wanted to pay
cash.
A: At the time of booking this must be made clear
and documented in the reservation that on the day of service you
would like to pay the balance in cash. All transactions are
billed to the credit card provided unless it is clearly stated
on the reservation that cash the day of service is expected.
Q: I booked a service and gave a deposit. Later, I decided to cancel the reservation. Can I get the
deposit back?
A: All deposits are non refundable.
Q: My friends trashed the limo, would I be held responsible for any damages done?
A: Yes! As the "Limousine Rentee" you are responsibe for any damages and/or excessive clean up that is left by the renting party you also will be charged for any damages, parts or any down time of the vehicle.
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